Artificial Intelligence (AI) Driven Proactive Customer Service Excellence Platform in e-commerce Industry. International Journal of Computer Technology and Electronics Communication, [S. l.], v. 8, n. 1, p. 10089–10099, 2025. DOI: 10.15680/IJCTECE.2025.0801011. Disponível em: https://ijctece.com/index.php/IJCTEC/article/view/539. Acesso em: 1 may. 2026.