Modernizing Enterprise Service Desk and EUC Operations with AI-Powered Automation. International Journal of Computer Technology and Electronics Communication, [S. l.], v. 6, n. 6, p. 8133–8136, 2023. DOI: 10.15680/99n7a970. Disponível em: https://ijctece.com/index.php/IJCTEC/article/view/637. Acesso em: 16 aug. 2026.