Agentic Orchestration and Integration of PBX and SaaS CRM Platforms. International Journal of Computer Technology and Electronics Communication, [S. l.], v. 8, n. 2, p. 10451–10467, 2025. DOI: 10.15680/IJCTECE.2025.0802014. Disponível em: https://ijctece.com/index.php/IJCTEC/article/view/632. Acesso em: 29 jul. 2026.