From Chatbot To Agent: Designing Agentic AI For Autonomous Customer Journeys In Digital Commerce. International Journal of Computer Technology and Electronics Communication, [S. l.], v. 8, n. 3, p. 10781–10786, 2025. DOI: 10.15680/mwhk5372. Disponível em: https://ijctece.com/index.php/IJCTEC/article/view/664. Acesso em: 17 aug. 2026.