From Systems Thinking to Model Thinking: Embedding AI Agents into Enterprise CX Operating Models. International Journal of Computer Technology and Electronics Communication, [S. l.], v. 8, n. 4, p. 11186–11191, 2025. DOI: 10.15680/6yjmh544. Disponível em: https://ijctece.com/index.php/IJCTEC/article/view/661. Acesso em: 17 aug. 2026.