Managing Change and Configuration at Scale in IT Service Management (ITSM) Platforms. International Journal of Computer Technology and Electronics Communication, [S. l.], v. 8, n. 6, p. 11925–11933, 2025. DOI: 10.15680/IJCTECE.2025.0806037. Disponível em: https://ijctece.com/index.php/IJCTEC/article/view/620. Acesso em: 14 jun. 2026.