Human-Centered Experience Engineering through Cognitive Design Patterns in Web-Based Systems
DOI:
https://doi.org/10.15680/IJCTECE.2020.0306003Keywords:
human-centered design, cognitive design patterns, user experience engineering, web-based systems, cognitive load management, mental model alignment, attention guidance, decision support design, interaction consistency, feedback mechanisms, error prevention, error recovery design, component-based front-end architecture, design systems, experience architecture, usability evaluation methods, task-based usability testing, heuristic evaluation, user confidence, experience governance, enterprise web applicationsAbstract
Human-centered experience engineering has become a critical discipline in the design of complex web-based systems as interaction density, functional scope, and user expectations continue to grow. Traditional user interface design approaches often emphasize visual aesthetics or isolated usability improvements, while overlooking the cognitive processes that shape how users perceive, reason, and act during interaction. This paper proposes a structured framework for human-centered experience engineering grounded in cognitive design patterns that systematically align system behavior with human cognitive capabilities. The study examines foundational cognitive principles such as attention management, working memory limitations, mental model formation, decision-making effort, and error perception, and demonstrates how these principles can be translated into reusable design patterns for web systems. A taxonomy of cognitive design patterns is introduced and mapped to experience intents, followed by an architectural perspective that explains how these patterns are operationalized within component-based front-end systems. The paper further presents evaluation methodologies for assessing cognitive experience quality and validates the proposed approach through an enterprise web workflow case study. Governance and operationalization strategies are discussed to ensure consistency and scalability across teams and systems. The findings illustrate that embedding cognitive design patterns as architectural constructs leads to improved interaction clarity, reduced cognitive load, and increased user confidence, establishing a sustainable foundation for human-centered web experience engineering
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