Business-Approved by Design: A Governance Model for Voice Bot Interaction Design in Banking. International Journal of Computer Technology and Electronics Communication, [S. l.], v. 7, n. 6, p. 10033–10049, 2024. DOI: 10.15680/IJCTECE.2024.0706037. Disponível em: https://ijctece.com/index.php/IJCTEC/article/view/757. Acesso em: 28 oct. 2026.