Data Governance Challenges in ITSM Platform Transitions
DOI:
https://doi.org/10.15680/IJCTECE.2025.0806033Keywords:
Data Governance, ITSM Platform Migration, Data Integrity, Regulatory Compliance, Auditability and Traceability, Data Quality ManagementAbstract
Migration of IT Service Management (ITSM) platforms changes the system that contains the history of operations and compliance evidence. This is not only a technical transfer but also the preservation of governance. When incidents, problems, changes, assets, and approvals are migrated to a new platform, data meaning drift, incomplete histories, broken relationships between records, and timing gaps that influence reporting and service level monitoring are the most frequent failures. Governance is the stabilizer since it establishes ownership, definitions, and rules of how records ought to be created, protected, retained, and validated prior to and after cutover. The paper explains the prominent data governance issues in the context of the transition of the ITSM platforms. It does so while focusing on data quality management, integrity protection, compliance with regulations, and auditability and traceability of actions between systems and teams. It also assesses the potential of implementing governance by way of migration planning, mapping standards, gradual implementation, organized validation processes, and constant monitoring, and it recognizes that the speed of change in the cloud era and the integration of tools increases the scope of governance. The discussion relates governance controls to ITSM practices like incident, change, event, and asset management, and how automation, analytics, and transparent stakeholder management can minimize operational impact and preserve evidence chains so that audits are possible.References
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